Meet Thea
Your Platinum Digital Assistant for all Globe concerns and concierge service available 24/7 here and abroad.
Seamless Globe Account Support and Lifestyle Assistance available 24/7
Start a chat with Thea on Facebook Messenger for quick and reliable assistance. You can reach out for any Globe account concerns or lifestyle requests (local and international) anytime, anywhere.
Billing Concerns
Stay on top of your subscriptions.
Network Concerns
Get quick answers to your Globe’s coverage.
Plan Renewal
Streamline your Platinum Plan renewals.
Roaming Services
Stay connected wherever you go.
Content Promos
Make the most of your Platinum plan.
Perks and Events
Get premium perks and invites to exclusive events.
Personal Shopper
Purchase what you need with ease.
Car Rental Services
Arrive in style with a concierge car service.
Delivery Services
Arrange for couriers at your convenience.
Travel Planning
Secure only the best hotels and dining.
Other Globe Platinum Channels
Globe Platinum Hotline
Speak directly with a Globe Platinum representative to get prioritized assistance for all your mobile and account needs.
Platinum Relationship Manager
Get access to a dedicated Relationship Manager for just ₱199/month, charged to your All-New Platinum GPlan/GPlan Plus monthly bill.
Globe Stores
Drop by and enjoy priority assistance, exclusive services, and a personalized experience tailored to your lifestyle.
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