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Unlocking of Mobile Phones
Frequently Asked Questions on Unlocking of Mobile Phones
Broadband
Globe At Home

The NTC MC No. 01-05-2019 is a government mandate that outlines the rules and regulations for unlocking mobile phones and devices for Public Telecommunications Entities (PTEs).

For Globe Business Customers: 

  • The account holder can request unlocking as long as their subscription is out of contract and there are no remaining balances from their previous bill.

For Globe Postpaid Customers: 

  • There’s no need to request unlocking; devices will be automatically unlocked after the contract expires.

For Prepaid Customers: 

  • You need to provide the IMEI of your Globe-issued handset (from a prepaid phone kit) and have an active Globe mobile number.

No request is needed. Your device will unlock automatically after your contract expires. Here’s how you can check if your device is unlocked:

  1. Insert a non-Globe SIM card into your device.

  2. Restart your phone.

  3. Ensure that your mobile data is turned on or you’re connected to Wi-Fi.

If you have any issues, visit a Globe store or reach out to Globe Telecom on Facebook Messenger for help.

For Globe Prepaid customers:
You can request unlocking at Globe stores, via the hotline, or online through Globe Telecom’s Facebook Chat.

For Globe Business:
You may forward your request for unlocking through:

We can unlock all Globe-issued devices, including handsets, tablets, and Tattoo stick/pocket Wi-Fi devices.
 

Yes, but if you request this, you will need to settle any pre-termination charges.

Yes, they can! You will need to provide the IMEI of the Globe-provided handset you received with your prepaid phone kit and an active Globe mobile number.

The IMEI, or International Mobile Equipment Identity, is a unique serial number found as a sticker on your device's box and back part.

Unlocking will happen for both SIM slots at the same time.

  1. Ensure that the device you’re trying to unlock is Globe-issued.

  2. Check your IMEI or serial number

  • Option 1: Dial *#06# on your keypad to display your IMEI.

  • Option 2: Go to your device settings and find the IMEI or serial number.

  1. Verify that your IMEI or serial number matches the one registered with your account.