Here are steps to troubleshoot sending text issues:

1. Restart your phone: Turn it off, wait a few seconds, then turn it back on.

2. Refresh your network connection: Turn off your phone, remove the SIM and battery (if removable),

3. wait 30 seconds, then reinsert them and turn the phone back on.

4. Check airplane mode: Ensure it’s turned off.

• Verify your phone settings:

• Message Center number: +639170000130.

5. Ensure your message inbox isn’t full. Delete unnecessary messages.
    

• Check the number format:

• For international texts: Use the correct format: "+" + country code + area/access code + phone number.For local texts: Format should be the 11-digit mobile number (e.g., 09171234567).

6. Test your SIM card:

• Insert your SIM into another phone. If it works, your phone might be defective and may need service at an authorized center.

• Insert a different Globe SIM into your phone. If this SIM works, your original SIM might be defective and may need replacement. Visit the nearest Globe Store for a free SIM replacement while retaining your number.

Important:
Globe will never ask for your One-Time PINs (OTPs) or request that you surrender your SIM. Keep this information secure.
If the issue persists, send us a message.

Follow these troubleshooting steps to resolve receiving text issues:

1. Restart your phone: Turn it off, wait a few seconds, then turn it back on.

2. Refresh your network connection: Turn off your phone, remove the SIM and battery (if removable), wait 30 seconds, then reinsert them and turn the phone back on.

3. Check airplane mode: Ensure it’s turned off.

4. Verify your phone settings:

   • Message Center number: +639170000130.

   • Ensure your message inbox isn’t full. Delete unnecessary messages.

5. Confirm the sender’s number format:

   • Examples of correct formats:

   • Local: 09171234567

   • International: +639171234567 or 00639171234567
      

6. Test your SIM card:

   • Insert your SIM into another phone. If it works, your phone might be defective and may need service at an authorized center.

   • Insert a different Globe SIM into your phone. If this SIM works, your original SIM might be defective and may need replacement. Visit the nearest Globe Store for a free SIM replacement while retaining your number.

Important:
Globe will never ask for your One-Time PINs (OTPs) or request that you surrender your SIM. Keep this information secure.
If the issue persists, send us a message.

If you're not receiving calls, try these steps:

1. Restart your phone to refresh the connection.

2. Remove and reinsert your SIM after 30 seconds.

3. Ensure Airplane Mode is turned off.

4. Check your phone settings –

• Call Barring should be deactivated.

• Fixed Dialing should be turned off.

5. Confirm the caller’s dialing format –

• Local calls: 09171234567

• International calls: +639171234567 or 00639171234567

6. Test your SIM card –

• Insert your SIM into another phone. If calls go through, your phone may need servicing.

• Insert a different Globe SIM into your phone. If this SIM receives calls, your original SIM may be defective—visit the nearest Globe Store for a replacement.

If you’re still experiencing issues, reach out to us.

Follow these troubleshooting steps to restore your internet connection:

1. Restart your phone to refresh your connection.

2. Remove and reinsert your SIM after 30 seconds.

3. Ensure Airplane Mode is turned off.

4. Set your preferred network type to LTE/3G/2G (Auto) under your phone’s mobile network settings.

5. Test your SIM card –

• Insert your SIM into another phone. If the internet works, your phone may need servicing.

• Insert a different Globe SIM into your phone. If this SIM connects, your original SIM may need replacement at a Globe Store.

If you still can’t connect, send us a message.

If your phone shows No Signal, try these solutions:

1. Restart your phone to refresh your network connection.

2. Remove and reinsert your SIM after 30 seconds.

3. Ensure Airplane Mode is turned off.

4. Set your network mode to LTE/3G/2G (Auto) in your phone settings.

5. Test your SIM card –

• Insert your SIM into another phone. If it works, your phone may need servicing.

• Insert a different Globe SIM into your phone. If this SIM gets a signal, your original SIM may need replacement at a Globe Store.

Still no signal? Contact us.
 

If you're having trouble registering for a promo, here’s what you can do:

1. Wait and try again later – There may be high traffic on the promo registration.

2. Check if you're already registered – A confirmation message may have been delayed.

• Use the GlobeOne app to check your active subscriptions.

3. Some promos can’t be active at the same time – Wait for your current promo to expire before trying again.

4. Ensure the promo is available for your account type – Some promos are exclusive to Prepaid users.
   To see available promos, visit GlobeOne or globe.com.ph/prepaid.
   Double-check your registration keyword – If registering via 8080, ensure you’re using the correct promo keyword and access number.