The following fees will apply for both prepaid and postpaid SIM replacement:

You will receive a 5G-enabled SIM. This SIM supports 3G, 4G LTE, and 5G connections in select locations, as long as your device is compatible.

Yes, you’ll keep the same mobile number whether you’re on Globe Prepaid or Postpaid.

Yes, Globe Postpaid and Prepaid customers are eligible to request a SIM replacement.

Here’s how you can activate your replacement SIM:

If via Globe store: 
The store will activate your new SIM within 24 hours.

If via delivery: 
You can activate it through the GlobeOne app. Simply follow these steps:

1. Tap the Help icon in the app.

2. You’ll be redirected to Globe Telecom Messenger.

3. Select "Activate SIM" from the menu.

For Prepaid: You may visit any nearby Globe store.
For TM SIM replacements: Visit www.tmtambayan.ph.

Here’s how you can request a replacement SIM and required documents:

For account owners:

For security purposes, customers are required to take a photo or selfie and upload it in the online request form at the store. Some things you should keep in mind:

• The photo should show your head down to the shoulders.

• Keep your eyes open.

• Make sure your face is clear of obstructions like glasses or shades.

• The photo should be clear, well-lit, and not blurry.

The Globe store will activate the newly issued SIM within 24 hours. 

SIM Activation Process:

• Globe Store Activation: The newly issued SIM will be activated within 24 hours at the Globe store.

• For Lost SIM Cards: Activation is done through the nearest Globe store.

Upgrade to eSIM (Postpaid):

You can request an upgrade from a physical postpaid SIM to an eSIM for free via the GlobeOne app. Here’s how:

1. Open the GlobeOne app and go to SIM Services.

2. Select Change SIM and choose Select Physical SIM to eSIM.

3. Check your eligibility for the eSIM upgrade.

4. Enter the OTP sent to your mobile number to confirm your identity.
   Provide the email address where activation instructions will be sent.

5. Click Switch to eSIM and follow the instructions.

Note: Once your eSIM is activated, your physical SIM will be deactivated automatically.

To temporarily deactivate your line, we recommend visiting a Globe store to have your lost SIM barred. If you're unable to go immediately, you can:

• Send a message via our official Globe Telecom Facebook page (@facebook.com/globeph) and select Report Lost Phone/SIM.

• Call 0277301000 and choose the Report Lost Phone/SIM option.

Yes, you’ll still be able to use any remaining load and free text after your SIM replacement.

Yes, your roaming service will remain active for both postpaid and prepaid accounts, even after SIM replacement.

Your GCash wallet will remain active if you keep the same mobile number. However, if you get a new number, follow these steps:

1. Register for a new GCash account with your new number.

2. Submit a new ticket to request the transfer of your balance and records (e.g., GInsure, GInvest, GCredit, and Save Money).

   • Choose My GCash Account → I still have funds on my old lost SIM, kindly transfer to my new number as the concern category.

3. Provide all the required details:

   • List the GCash financial products and services you’re subscribed to for transferring and linking to your new GCash account.

   • If your old number wasn’t verified, provide an affidavit for your lost SIM.

4. You’ll receive a confirmation email within 48 hours regarding your request.

5. After 48 hours, proceed with verifying your new number in the GCash app to access your funds.

When you replace your SIM, your iPhone settings will be restored to default, including Mail, Contacts, Calendar, and Network settings. Some applications and system updates may run again, possibly incurring charges.

Please check your settings after the SIM replacement to ensure everything is configured to your preference.

Yes, your promos will remain active as long as they are not expired. This applies to all promos registered before SIM replacement.

Note: For continuous prepaid roaming service, you must still meet the requirements (e.g., maintaining a balance).