The SIM Registration Act (SRA) requires all SIM owners to register their SIMs to use them for mobile internet, calls, and texts. This applies to both physical SIM cards and eSIMs, used in mobile phones, prepaid WiFi kits, or other devices. If you don’t register, your SIM won’t be activated, and you won’t be able to use it.

This law aims to protect consumers from illegal activities like scams, smishing, and fraud, which have become more common as criminals can use unregistered SIMs anonymously. To avoid this, all SIMs sold by telcos or authorized resellers will be deactivated until registered through official platforms.

This law applies to everyone—locals and foreigners—along with corporate entities using SIMs purchased in the Philippines for devices, such as mobile phones and modems.

If you're using Globe Mobile, TM, Globe at Home Prepaid WiFi, or any Globe Business service, just head to our online registration page or use the GlobeOne App to register your SIM in a few easy steps.

Yes! Globe’s online SIM registration is free and zero-rated so you can register without any charges.

You can register your new SIM immediately to activate and start using it. If you don’t need it right away, you have until the expiry date shown on the SIM packaging to register and activate it.

For postpaid SIMs, your registration details are included in your application, but we may contact you to confirm and complete your registration as required by law.

Before registering your SIM, make sure you have the following details ready:

• Full Name

• Date of Birth

• Gender

• Address

• Valid government-issued photo ID (must not be expired)

If registering for a company or government entity, you or your authorized representative need to provide:

• Full name and details of the authorized representative

• Company/Government Entity Name and Address

• Valid government-issued photo ID

• Additional documents like the Certificate of Registration or Board Resolution

Globe Postpaid, Platinum, LTE@Home, or Globe Business Postpaid customers’ data is already in our system. However, we may reach out to confirm and complete your registration to meet legal requirements.

These are some of the IDs allowed in the SIM Registration Act:

• Passport

• Philippine Identification System ID, or the Philippine Identification Card

• Social Security Service ID

• Government Service Insurance System e-Card

• Driver’s License

• National Bureau of Investigation clearance

• Police clearance

• Professional Regulation Commission ID 

• Integrated Bar of the Philippines ID 

• Overseas Workers Welfare Administration ID 

• Bureau of Internal Revenue ID 

• Voter’s ID 

• Senior Citizen’s card 

• Unified Multi-purpose Identification Card 

• Person with Disabilities card

For smoother registration, we recommend using a PVC-type ID to avoid delays. Paper-type IDs or those with printed photos may not be accepted.

SIMs for minors must be registered under the name of the parent or legal guardian.

Yes, you’ll need to register your SIM again via Globe’s online registration portal.

Yes, you still need to register your SIM through Globe’s online registration portal to avoid deactivation, even if you’re traveling abroad.

Yes, all foreign nationals must register their SIMs.

For tourists:
Your registered SIM will be valid for 30 days and will automatically deactivate after this period. You’ll need the following to register:

• Passport (bio-page and current visa stamp)

• Proof of address in the Philippines (hotel booking or affidavit from the residence owner)

• Return ticket to your country of origin or another destination

For foreign nationals with other visa types:
In addition to your passport and proof of address, you’ll need:

• Alien Certificate of Registration Identification Card (ACRI-Card)

• Alien Employment Permit, school registration/ID for students, or applicable documents (e.g., Department of Justice travel/admission document for Persons of Concern)

You’ll need to register each SIM individually under your name. Visit Globe’s online registration portal and complete the process for every SIM.

Check if your SIM has a signal. If it does, click “Resend OTP” on the registration portal.

You can retrieve the OTP from your modem’s inbox by following these steps:

1. Connect to your Home Prepaid WiFi.

2. Log in to your modem dashboard using the username and password found on your device.

3. Access the modem’s SMS inbox to get the OTP.

Here’s what you can do:

• Ensure your selfie is taken in a well-lit area with a plain background, and remove accessories like eyeglasses.

• Make sure the front of your government ID is clearly visible, unexpired, and well-lit.

• Double-check that your personal details match those on your uploaded ID.

Yes, keep your reference number for future concerns. It will appear on your screen once registration is complete.

Please reach out to us via Globe Telecom Facebook Messenger or visit the nearest Globe store.

For Business Prepaid users, email [email protected] or call the hotline at (02) 7730-1288.

Contact us via Globe Telecom Facebook Messenger or visit the nearest Globe store.

Business Prepaid users can email [email protected] or call the hotline (02) 7730-1288.

For Postpaid customers, your information is already part of our database. However, we may contact you to confirm and update your registration details to comply with the law.

For Prepaid users, you can verify your registration status through:

• SMS Notification: After registration, you’ll receive a confirmation text indicating it was successful.

• GlobeOne App: Look for the registered badge in the app, confirming your registration.

Visit the Globe online registration portal and enter your number to check if your registration was successful.

Double-check the URL and your connectivity. If the issue continues, contact us via Globe Telecom Facebook Messenger.

For Business Prepaid users, email [email protected] or call (02) 7917-2888.

Unfortunately, no. Please register your SIM before the deadline to keep your number.

If you lose your device with a registered SIM, notify us immediately by providing the following details:

• Full Name

• Address

• Date of Birth

• Mobile Number

You can contact us via Globe’s official Facebook Messenger or visit a Globe store for assistance.

For security reasons, your lost prepaid SIM will be permanently deactivated. We’ll issue a new SIM with the same mobile number to replace it.

For Globe Business Prepaid, Prepaid Internet Kit (PIK), or myBusiness Fixed Budget Plan users, please contact us via Globe Business Facebook Messenger. For Business Prepaid Mobile, Business Prepaid WiFi, or Pocket WiFi, you may email [email protected] or call (02) 7730-1288.

End-users must immediately notify Globe in the following situations:

• Change in personal information: If any details provided during SIM registration are updated.

• Request for SIM deactivation: When a registered SIM is requested to be deactivated.

• Death of the SIM user: If the registered user has passed away, the immediate family must report the death.

For these cases, please visit the nearest Globe store.

For Globe Business Prepaid, Prepaid Internet Kit (PIK), or myBusiness Fixed Budget Plan users, you may also reach out through Globe Business Facebook Messenger. For Business Prepaid Mobile, Business Prepaid WiFi, Prepaid POS or M2M, and Pocket WiFi, email [email protected] or call the hotline at (02) 7730-1288.

In the case of a death report, the SIM in question will be deactivated within 24 hours of Globe’s receipt of the report.

Yes, SIM transfer of ownership is allowed for postpaid customers. Meanwhile, wdditional guidelines will be provided soon for prepaid users.

For Business MSME Postpaid clients, contact us via Globe Business Facebook Messenger. Corporate Postpaid clients can email [email protected] or call the hotline at (02) 7730-1288.

Yes, the confidentiality of subscriber data is guaranteed by law. Section 9 of the SIM Registration Act contains a Confidentiality Clause, which states:

“Any information and data obtained in the registration process described under this Act shall be treated as absolutely confidential and shall not be disclosed to any person.”

This protective clause takes effect as soon as you successfully register your SIM.

The law also penalizes breaches of confidentiality. Subscriber data can only be accessed if:

• The subscriber authorizes it.

• A court order compels telecommunications companies to release the information.

Additionally, end-user data will be deleted from the SIM during number recycling, but telcos are required to archive this information for at least 10 years or as long as the number remains active, as prescribed by law.

Yes, penalties are imposed for both individuals and telcos who fail to comply with the law:

For individuals:

Providing false information, using fake IDs, spoofing a registered SIM, or selling a stolen SIM may lead to 6 months to 2 years imprisonment or a fine of up to ₱300,000.

Additionally, telco services for non-compliant users will be terminated.

For telcos:

Refusing to register SIMs without a valid reason may result in fines ranging from ₱100,000 to ₱1,000,000, depending on the number of offenses.

Breaches of data confidentiality by telcos, their agents, or employees may result in fines between ₱500,000 and ₱4,000,000.