You can pay using GCash or credit/debit cards from Visa, Mastercard, and JCB. Please note that your bank may charge transaction or conversion fees.

Yes, international credit cards are accepted. If you encounter any issues, contact your issuing bank for assistance.

There’s no limit to how many eSIMs you can buy since it’s 100% digital. However, the number of eSIMs you can store or use depends on your device’s manufacturer and storage capacity.

Yes, you can! Just make sure the eSIM QR code is scanned and downloaded on the device it will be used with.

Yes, you can upgrade someone else’s SIM by enrolling their number in your GlobeOne app and selecting it under SIM Services. The QR code must still be scanned and downloaded on your chosen device.

For only P99, you’ll get a preloaded eSIM with 5GB data for all sites and UNLI all-net texts. All are valid for 3 days!

Absolutely! You can buy more promos anytime through the GlobeOne app. Just tap Buy Promo to see your options.

Upon eSIM activation, make sure your cellular data settings are set to the Globe Telecom eSIM and that mobile data is turned on.

Currently, the eSIM is only available for new Globe Prepaid numbers. Stay tuned for updates via the GlobeOne app as we work to improve this service.

Your freebie validity starts upon your activation. Don’t forget to complete SIM Registration to use it!

You’ll receive your free 5GB data and UNLI texts as soon as your eSIM is activated. The promo is valid for 3 days.

No, there are no freebies included when upgrading to an eSIM. You can browse available promos on the GlobeOne app.

No, freebies cannot be paused. The validity of your plan starts on the purchase date, even if cellular data is turned off.

Yes, all Globe eSIMs allow you to share your promo data via mobile hotspot.

Your eSIM will expire and be permanently disconnected if:

1. It has no activity for 1 year after the last Globe Prepaid reload, OR

2. It has no activity for 120 days after reaching a zero load balance or promo expiry.

After purchasing your eSIM, you’ll receive a QR code via email. Simply scan the QR code and follow the on-screen instructions to complete the installation on your device.

eSIM compatibility depends on your phone model, its manufacturing location, and your carrier. Check with your manufacturer, reseller, or network provider to confirm.

Unfortunately, it’s your responsibility to ensure your phone is unlocked and has available eSIM slots before purchasing.

Yes, you can resume your pending eSIM transaction in the GlobeOne app. To avoid multiple charges, request a refund before continuing.

If you uninstall the GlobeOne app before creating your account, you can still retrieve and use your eSIM via the QR code sent to your email.

However, you’ll need the GlobeOne app to complete SIM registration and access promos on your dashboard. We highly recommend keeping the GlobeOne app installed.

Refunds will automatically be processed to your credit or debit card within 5 to 10 business days and will reflect on your next billing cycle. To fast-track or follow up on your refund:

1. Tap More in the GlobeOne app.

2. Select Help and then Get Help.

While waiting for the resolution, you can purchase a physical preloaded SIM, and our agents can assist you further with promo purchases and SIM registration.

Activate your eSIM by turning on mobile data in your phone’s settings.

Yes, your eSIM can be transferred to another device.  However, you can only rescan/reinstall your eSIM up to 5x on the same device or to another device.

After activating your eSIM, ensure the following settings are configured:

For iPhone/iPad users:

1. Go to Settings > Cellular (or Network).

2. Under SIMs or Cellular Plans, ensure the Globe eSIM is turned on.

3. Under Cellular Data, select the Globe eSIM.

4. Turn Allow Cellular Data Switching OFF to avoid roaming charges.

For Samsung users:

1. Go to Settings > Connections > Mobile Network.

2. Ensure the Globe eSIM is turned on.

For Google Pixel users:

1. Go to Settings > Network & Internet > Mobile Network.

2. Select or toggle on your Globe eSIM.

3. Ensure roaming is turned ON for your eSIM.

Open the GlobeOne app to view your data balance and check your promo’s expiration.

For assistance, tap the HELP button on the upper-right corner of the GlobeOne dashboard in the app.

Follow these simple steps based on your device:

For Huawei:

1. Go to Settings > Mobile Network > SIM Management

2. Turn on Globe eSIM

For Honor:

1. Go to Settings > Mobile Network > SIM Management

2. Enable SIM2 for Default mobile data

3. Click on SIM2 - to view settings, select eSIM

4. Enable Globe eSIM

For Pixel:

1. Go to Settings > Network & Internet

2. Choose 'SIMs'

3. Choose Globe eSIM (or any other label you have given your Globe eSIM)

4. Turn on Globe eSIM

For Samsung:

1. Go to Settings > Connections

2. Choose 'SIM Manager'

3. From the list of SIMs displayed, turn on Globe eSIM

For Oppo:

1. Go to Settings > Mobile Network

2. Choose 'eSIM' 

3. Ensure the toggle is ON for eSIM

If you lose your phone or eSIM, visit a Globe Store immediately to have your eSIM barred. If you can’t visit a store right away, you can:

1. Message us on our official Globe Telecom Facebook page at @facebook.com/globeph and select Report Lost Phone/SIM.

2. Call (02) 7730-1000 and select Report Lost Phone/SIM.

Here’s what you need to request a prepaid eSIM replacement:

For defective or damaged eSIM:

• The actual eSIM email or the handset where the eSIM was activated.

• One original valid ID.

For lost or stolen SIM:

• eSIM receipt.

• Two (2) government-issued IDs used during the notarization of the affidavit of loss.

• Customer Acknowledgment Form (digital form via Globe Stores).

• Notarized Affidavit of Loss including:

  • Customer name, citizenship, and address.

  • Customer signature and mobile number.

  • Details of the incident (how, why, when, and where it was lost).

For security purposes, all customers are required to take a selfie and upload it to an online request form at a Globe Store. The store will activate the newly-issued eSIM within 24 hours.

Yes! Your eSIM will automatically connect to roaming partners abroad, even without a promo, when switched to 2G/3G mode. To connect to LTE/5G, register for a roaming promo.

This feature isn’t available yet. We’re continuously improving our services to make it available soon. Stay updated by downloading the GlobeOne app.

Your PIN (Personal Identification Number) and PUK (Personal Unlocking Key) codes can be obtained at Globe Stores. Please keep these codes safe, as Globe doesn’t store backup copies or provide replacements for lost or forgotten PIN and PUK codes.

A PIN code is a security number used to access your eSIM’s services and features.

A PUK code is a security number used to unblock your eSIM after too many incorrect PIN attempts.

The SIM Registration Law requires all SIMs—both physical and electronic—to be registered before they can be activated.

Yes, the SIM Registration Act requires ALL SIM cards to be registered with their telco providers as a requirement for their activation

No, you don’t need to register your eSIM mobile number again if your physical SIM was already registered.

All purchases are final once confirmed, and refunds are not available.

For assistance with your eSIM or other promo concerns, tap the HELP button on the upper-right corner of the GlobeOne app dashboard.