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Frequently Asked Questions on Autoload Max
Globe AutoLoadMax is a convenient e-load service that lets you purchase prepaid load credits for your account, anytime and anywhere.
You can buy Globe AutoLoadMax prepaid load at all Globe Stores.This service is available for both local and overseas Globe prepaid customers. If you're traveling abroad, you can reload your prepaid SIM using Globe’s International Service through trusted web partners.You can access this service in key countries like the U.S., Canada, UK, Germany, and Japan—ensuring you stay connected while roaming.
With AutoLoadMax, you can reload from as low as ₱1.00 up to P150.00 in P1 increments!We’ve got exciting news: You can now load up to ₱900.00 with new denominations beyond the previous ₱150 limit. Choose from ₱350, ₱450, ₱550, ₱600, ₱700, and ₱900.Note: Load increments of ₱1 are only available for amounts up to ₱150.
No, free text messages are only available when loading through prepaid call cards.
Yes! Try Loadwatch, our proactive balance notification service. It helps you stay informed by sending alerts based on your prepaid usage.
Loadwatch keeps you informed with proactive alerts sent directly to your mobile phone when important scenarios occur.Here's how it helps:
SCENARIO | NOTIFICATION MESSAGE |
| Your load balance reaches zero | You have 0 balance in your account. Please reload before mm/dd/yyyy to keep your SIM active. |
| Your balance drops to ₱5 or less | You are almost out of load. Your current balance is now below P5.00. Please reload soon to continue making calls or texts. |
| Not enough balance for calls | Your load balance is not enough to make this call. You only have Pxxxx.xx that will expire on mm/dd/yyyy hh:mm. Please reload soon to continue making calls |
| Not enough balance for texts | Your load balance is not enough to send a text. You only have Pxxxx.xx that will expire on mm/dd/yyyy hh:mm. Please reload soon to continue sending texts |
| When a chargeable call you made ends | Your load balance as of mm/dd/yyyy, hh:mm is Pxxxx.xx that will expire on mm/dd/yyyy hh:mm. Pls note that system time may vary from the time on your cellphone |
| Your load balance will expire within 24 hours | Your load balance of Pxxxx.xx will expire on mm/dd/yyyy hh:mm. Please note that system time may vary from the time on ur cellphone so please reload soon |
| Your SIM card will expire within the next 45 days | Your SIM will soon be deactivated due to zero balance. Pls load before mm/dd/yyyy hh:mm to keep ur SIM active. System time may vary from the time on ur phone |
| Welcome message upon SIM activation | Welcome to Globe! Your SIM comes w/ nnn FREE texts. Pls maintain P1 to use your free texts. You'll get text reminders on your balance, free texts & load expiry |
| Low Promo Balance of the offers below | Your balance is now Px.x. Please remember to maintain at least P1 in your account to continue using the unli texting service you are currently subscribed to |
| Low promo maintaining balance | Your balance is now Px.x. Please remember to maintain at least P1 in your account to continue using the unli texting service you are currently subscribed to |
You’ll receive notification messages right after making a call or sending a text. Our system instantly checks if your current load is below the minimum threshold, ensuring you're always updated.
Loadwatch provides regular, real-time updates on your load balance and promos. It keeps you informed about any changes to your balance without needing to text BAL to 222. With Loadwatch, everything is clear—malinaw, walang nakaw!
Check if you’re unknowingly subscribed to any promos. Loadwatch helps you monitor such activities so you can stay in control of your balance.
These notifications appear when your prepaid balance drops below the threshold needed for calls or texts. They include:
Your remaining load balance
- Load expiry date and time
- Promo balance (if applicable)
Note: The expiry date and time are based on your last reload date.
No, Loadwatch is completely FREE of charge—you won’t pay a cent for this service.
No. Alert messages won’t be saved in your inbox and will disappear once you press Exit/End on your phone.
Currently, deactivation isn’t available. Loadwatch is designed to keep you informed about your load and promo balances. We’re working on offering a deactivation option in the future.
Right now, Loadwatch is available for selected Globe Prepaid numbers. Soon, it will be rolled out to ALL Globe Prepaid customers.
Yes, you can still receive notifications while roaming. However, delivery depends on the network partner carrier you’re connected to. Some carriers may not support this service due to network limitations.
Yes! Loadwatch is a free Globe service and will be automatically enabled for roaming customers.
This can happen for certain transactions, like sending an MMS, where the system deducts the charge up to 24 hours after the transaction.
No, the free texts indicated in the notification only refers to texts from your main wallet, not from promos or rewards.
Most phones are supported, but some devices may display garbled messages. This depends on the handset, not the Globe service.
Not yet. Loadwatch is currently available to selected Globe Prepaid customers but will be accessible to all Prepaid customers soon.