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Frequently Asked Questions on Thea, the Digital Assistant
Thea is Globe Platinum’s Digital Assistant, designed exclusively for ThePLATINUM Plan customers. She’s a digitally savvy, reliable, and personable Filipina millennial who embodies the Globe Platinum brand.
Accessible through Facebook Messenger, Thea can assist with your Globe subscription and fulfill concierge requests like:
Airport lounge access
Travel planning
Dining reservations
Personal shopping, and more.
If you’re on ThePLATINUM Plans, you’ll receive a text invitation with a link to connect with Thea on Facebook Messenger. Simply click the link to start using her services.
You’ll know it’s the verified account because of the green check icon beside Thea’s name on Messenger.
Thea is being piloted exclusively for ThePLATINUM Plan customers to gather insights and improve the service. Globe will notify you if the program is expanded to include more customers.
Thea is ready to help you anytime, as she's available 24/7.
No, Thea is a messaging service. If you need to call Globe, contact the Globe Platinum hotline at 77301888.
Yes, Thea’s virtual concierge service is completely free. As long as you’re online, you can message her without incurring additional charges.
Make sure to keep Globe unblocked on Messenger to continue receiving and sending messages seamlessly.
You won't be able to receive messages from us if you do that. Similarly, you won't also be able to send us messages. Make sure Globe is unblocked so we can keep communicating with each other!
Currently, Thea is available only on Facebook Messenger, but Globe plans to expand her availability to other platforms like Viber in the future.
You can use either! Feel free to chat in English or Tagalog - whatever you're more comfortable with.
Thea can attend to your Globe account inquiries and modification requests. She also provides concierge servicing, so this means she can fulfill these requests for you:
Airport lounge access
Travel planning and custom itineraries
Dining reservation and culinary experiences
Live events access
Creative gifting services
Personal shopping
Fitness and lifestyle (spa, wellness and personal trainer)
Reminder service