You’ll receive an OTP from Globe when you initiate a critical transaction, such as:

• Plan renewal

• Bill payment

• Account updates

• Other transactions through Globe’s digital channels

If you contact a Globe representative for assistance, you may also be required to enter an OTP. However, Globe will never ask for your OTP unless you initiated the request through one of our official channels. To verify our official accounts, visit Globe's official page.

If you receive an OTP without initiating a transaction, it could mean:

• Someone mistakenly entered your mobile number while trying to access their own account.

• An unauthorized attempt was made to access your account.

If you did not request the OTP, do not share it with anyone. Scammers may attempt to use it to gain access to your account.

To check if there have been any changes to your account, log in to the GlobeOne app or Globe At Home app. If you continue receiving OTPs that you did not request, report the issue through Globe’s digital channels.
 

Never share your OTP with anyone. Be cautious of scammers who may:

• Pretend to be a Globe representative

• Contact you from personal mobile numbers

• Send messages or calls requesting your OTP

Globe representatives will never ask for your OTP unless you initiated the transaction. If you receive suspicious requests, report them immediately at Globe’s Stop Spam page.

By staying vigilant and using OTPs responsibly, you can keep your Globe account safe from unauthorized access.