Our help and support are always within your reach.
Frequently Asked Questions on Globe Prepaid Traveler eSIM
`To use the Globe Prepaid Traveler eSIM, your phone must be unlocked. Here's how you can check:
For iPhone users:
Go to Settings > General > About > Carrier Lock
If you see "No SIM restrictions", your iPhone is unlocked.
For Android users:
Go to Settings > Connections > Mobile Networks > Network Operators
Tap Search Now to check for available carriers. If multiple carriers appear, your phone is unlocked.
You can also contact your current carrier to confirm if your device is unlocked.
For hassle-free connectivity, we recommend the Globe Prepaid Traveler eSIM. It offers:
80GB of mobile data
Unlimited calls and texts to all networks
Valid for 30 days
Only PHP 1,750 (around USD 33)
With the Traveler eSIM, you can stay connected with loved ones, navigate easily, and share your travel moments without interruptions.
II. Purchase
Yes! If your phone is not eSIM-compatible, you can purchase a physical Globe Prepaid SIM at airport arrival areas in the Philippines. Click here for more details about the physical Traveler SIM.
No, the eSIM must be purchased and downloaded on the same device where it will be used.
Yes! You can purchase additional data promos through the GlobeOne app under the "Buy Promo" section. However, please note:
Buying more promos does not extend the eSIM's 30-day validity.
Once the 30-day period ends, you will need to purchase a new eSIM if you need continued service
III. Download
Once your eSIM purchase is complete, the GlobeOne app will automatically install the eSIM on your device. Simply follow the on-screen instructions to complete the setup.
IV. Verify
Upon arriving in the Philippines, ensure that your phone's cellular data settings are correctly configured to Globe Telecom eSIM and that mobile data is turned on.
For iPhone/iPad users:
Go to Settings
Tap Cellular (or Network)
Under SIMs or Cellular Plans, turn on Globe eSIM
Under Cellular Data, select Globe eSIM
To avoid roaming charges, turn OFF "Allow Cellular Data Switching"
For Android users:
Go to Settings > Connections > Mobile Network
Ensure that Globe eSIM is turned on
For Google Pixel users:
Go to Settings > Network & Internet
Select Mobile Network
Toggle on Globe eSIM
Keep Roaming ON for your eSIM
V. Refunds
All purchases are considered final once the customer proceeds and confirms the purchase. No refunds will be processed. For any assistance about your eSIM and other promo concerns, you may tap the HELP button at the upper right part of the dashboard in the GlobeOne app.