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Frequently Asked Questions on Globe Prepaid Roaming
Yes! You can stay connected with Globe even when you're overseas. Your SIM will automatically connect to our partner networks in supported countries. Check the full list of roaming destinations here.
With Globe roaming, you can:
Stay connected instantly – Your SIM will automatically connect to a partner network when you arrive, no need to switch SIMs.
Enjoy worldwide coverage – Available in over 130 countries.
Avoid unexpected charges – Choose from affordable roaming promos to ensure safe and secure usage without pay-per-use charges.
No activation is needed! Just turn on your phone upon arrival, and your SIM will automatically connect to a partner network. For a stronger connection, set your device to 2G/3G first before switching to LTE once you're registered to a data roaming promo.
Some countries have shut down 2G and 3G networks, which may cause signal loss. For a list of countries where 2G and 3G shutdowns affect roaming, check here.
Try these steps:
Restart your phone.
Manually select a network:
For Android: Step-by-step guide
For iOS: Step-by-step guide
Ensure your device settings allow LTE roaming.
An Access Point Name (APN) allows your device to connect to mobile data. To set it up:
For Android: View guide
For iOS: View guide
Your roaming signal won't expire as long as you're in a country with a partner network. Just ensure your SIM remains active to stay connected.
You can make regular calls and texts as long as you have roaming signal and enough load. Click here to check the standard pay-per-use rates per zone.
Alternatively, register for a Roam Surf promo via the GlobeOne app to use messaging apps like WhatsApp, Viber, and Facebook Messenger.
Next, make sure to enable 3G or LTE on your device and set your mobile APN to internet.globe.com.ph
No, unless the caller leaves a voicemail. However, some international networks charge for missed calls, which may reflect as a one-minute charge.
You don't need a maintaining balance to have a roaming signal, but you need to have sufficient load in order to register to a roaming promo.
You may see our complete list of roaming promos on the GlobeOne app. Tap Buy > Buy Globe Prepaid promos, and choose a promo under the Roaming category.
After registration, activate your promo by turning ON Mobile Data and Data Roaming, then restart your phone.
Next, make sure to enable 3G or LTE on your device and set your mobile APN to internet.globe.com.ph
No, you’ll still have roaming signal. However, without load, you won't be able to make calls or send texts, but you can still receive incoming texts for free.
You can check your load balance and track your usage on the GlobeOne app. You can also check your balance on GCash or text ROAM DATA BAL to 8080 toll-free.
You can reload via:
GlobeOne app: Tap Buy Load, select your number, enter the amount, and confirm.
GCash: Tap Load > Mobile > Globe, enter your number, and select your load amount.
You may see our complete list of roaming promos on the GlobeOne app. Go to Buy Promos > Roaming & Int’l, and choose your promo. Prepaid promos are also available via GCash. Click Load > Mobile > Globe > Roaming & Int’l.
After registration, activate your promo by turning ON Mobile Data and Data Roaming, then restart your phone.
Next, make sure to enable 3G or LTE on your device and set your mobile APN to internet.globe.com.ph.
Only roaming promos like Roam Surf and GoRoam are available. Local promos (Go, Go+, etc.) are temporarily unavailable while roaming. Your local promos will resume when you return to the Philippines.
No worries! Roaming is automatically deactivated when you return to the Philippines. Your local promos and services will resume immediately.
You can make regular roaming calls as long as you have roaming signal and sufficient load. Click here to check the standard pay-per-use rates per zone.
As an alternative, you may check our Roam Surf App Data Packs for as low as P100/day to make calls and texts via messaging apps such as Facebook, Viber, and WhatsApp. Access the GlobeOne app to see the complete list of affordable roaming promos. Click Buy > Roaming, and choose your promo.
After registration, activate your promo by turning ON Mobile Data and Data Roaming, then restart your phone.
Next, make sure to enable 3G or LTE on your device and set your mobile APN to internet.globe.com.ph