To start creating your GlobeOne app account, you may follow these steps below:

You can add or remove accounts in the app by following these steps:

• To add an account:

• For Mobile Prepaid, Postpaid, and Globe At Home Broadband:

• For Home Prepaid WiFi:

   

To delete an account:

1. Tap Profile, then go to Account Management.

2. Select the account you want to remove.

3. Swipe left to reveal the trash icon, then tap it to delete the account.

You can register up to 10 Globe accounts in one GlobeOne app profile. If you have previously linked more than 10 accounts before the latest update, they will remain, but you can no longer add new ones unless you remove an existing account.

There is no limit to the number of devices where you can log in to your GlobeOne account. However, simultaneous logins on multiple devices are restricted to prevent fraudulent activities.

If you see messages like “We’re sorry about that” or “Oops, something went wrong”, try these steps:

1. Tap Go Back and try again.

2. If the issue persists, exit the app and reopen it before trying again.

To retrieve your accounts in case this happens, you may follow the steps below:

If you forget your 6-digit PIN, follow these steps to reset it:

1. On the login page, tap Forgot PIN?

2. Enter your registered mobile number or email address.

3. A one-time PIN (OTP) will be sent to your number or email.

4. Enter the OTP and set up a new 6-digit PIN.

5. Log in using your new PIN and continue using the app.