Our Privacy Policy emphasizes how much we value your privacy. It outlines how we collect, use, and protect your personal data to ensure you have a great experience with us.

We update our Privacy Policy from time to time to keep it aligned with changes in policy and legal requirements. Whenever updates are made, we will notify you and publish the new version on our website.

We collect your information when you submit forms and documents, like proof of identity and billing, visit our stores, or use our products and services. 

We collect both personal and non-personal information to maintain our relationship with you.

• Personal information: Includes identifiable details like your name, birthday, mobile services used, device location, and network usage.

• Non-personal information: Refers to data that doesn't identify you individually, such as statistical and analytical information.

Your information helps us offer tailored products, services, and customer support. 
 

We use it to customize your experience, communicate relevant updates, and comply with legal or public service obligations. Additionally, we may use your data for statistical, analytical, and research purposes.
 

Rest assured, we do not sell your personal information to anyone for any reason. We also don’t share your personal information with content or information providers unless you’ve requested or consented to it.

We take your privacy seriously. A combination of physical, electronic, and procedural safeguards are used to protect your personal information, preventing loss, theft, or unauthorized use, while complying with legal requirements.

We retain your personal information while you're a customer or for as long as it’s necessary to fulfill the purpose it was collected for, or for business, tax, or legal purposes.

You may read our Privacy Policy on our website here.

If you no longer wish to receive marketing alerts or promotional messages, simply text STOP to 2682 for free from your mobile phone.
 

For further inquiries, you can reach our Data Protection Officer at:
Data Protection Officer
Globe Telecom, Inc., The Globe Tower
32nd Street corner 7th Avenue, Bonifacio Global City, 1643 Taguig City, Metro Manila, Philippines
Email: [email protected]