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Frequently Asked Questions on Convenience Fee for Bills Payment
To cover rising payment processing costs, some banks, credit cards, and payment centers now apply a minimal fee for bill payments and GCash load or promo transactions.
The following prepaid and merchandise transactions are exempt from the convenience fee:
Globe Fiber Prepaid one-time fee: ₱1,499
Globe Fiber Prepaid repair fee: ₱500
In-store or online merchandise purchases
Prepaid kit or Home Prepaid WiFi purchases
Customers paying their monthly postpaid bills or buying load or promos (via the GCash app) through participating payment partners will incur a convenience fee.
Yes, for now! Payments made via the GlobeOne app remain free across all payment methods. However, a convenience fee may apply in the future—stay tuned for updates.