Globe Business
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Frequently Asked Questions on Billing-Related Topics
This is a request to resend a bill for a specific billing period when the bill recipient has not received it.
To request bill resending, please provide the following:
Company name
Account number/mobile number
Billing period
Reason for the request
Corporate ID (if applicable for bill summary request)
Contact person and contact number
Allow 7 calendar days for processing.
Please send your request with the complete details to[email protected].
This is a request for a detailed explanation regarding a specific bill or charge.
For a bill explanation, please provide the following:
Company name
The concerned mobile number
The concerned account number
Requestor's email address
Contact number
Details of the concern
The request will be processed within 7 calendar days.
Please send your request with the complete details to [email protected].
This is a request for an official receipt for a Globe bill payment made in the past, including payment details.
To make this request, please provide:
Customer/requesting party’s name
Account name
Financial ID/account number
Payment channel
Payment date
Amount paid
Proof of payment
Payment breakdown
Recipient's email address
For wire transfers and direct bank deposits, please ensure that the proof of payment and payment breakdown are uploaded to the Google Form at glbe.co/billpay to receive the official receipt for the recipient’s email address.
The request will be processed within 7 calendar days.
Please send your request with the complete details to [email protected].
This request is made to update the email address on file for billing or communication purposes.
To change the email address, please provide:
Company name
Customer name
Mobile number/service ID
FAID/account number
A filled-out Billing Instruction Form (BIF):
BIF for Private
BIF for Government
The request should be submitted at least 7 calendar days prior.
Please send your request with the complete details to[email protected].
This is a request for past statements of account for specified accounts or services.For a historical statement of account (HSA) request, please provide:
- Company name
- List of accounts (Corp ID, account number, or mobile number/circuit ID/service number)
- Attachment of the payment file (if available)
- Preferred HSA view
This is a request to inquire about the status of a payment, including proof of payment and details.
To make the request, please submit the following details:
Company name
Payment date
Payment channel
Amount paid
Proof of payment
Payment breakdown
For wire transfers and direct bank deposits, please ensure that the proof of payment and payment breakdown are uploaded to the Google Form at glbe.co/billpay for official receipt issuance and for timely posting of your payments to your accounts.
The request will be processed within 7 calendar days.
Please send your request with the complete details to [email protected].
This is a request for a summary of bills for a specified period or accounts when the bill recipient has not received the bill summary.
To request a bill summary, please provide:
Approval from AR/AS
Registered email recipient/billing address
Company name
Account number/mobile number
Billing period
Corporate ID (if managing)
Contact person and contact number
Allow 7 calendar days for processing.
Please send your request with the complete details to[email protected].
This is a request to transfer a payment from one account to another, including proof of payment and details.
For a transfer of payment request, please provide:
Customer/requestor name
Account name
Payment transfer from financial ID/account number
Payment transfer to financial ID/account number
Amount for payment transfer
Reason for the request
Proof of payment
Payment breakdown
Processing time is 7 calendar days.
Please send your request with the complete details to[email protected].
This is a request to transfer a balance from one account to another.
Please submit the following details for a transfer of balance request:
Customer/requester name
Account name
Balance transfer from financial ID/account number
Balance transfer to financial ID/account number
Amount for balance transfer
Allow 7 calendar days for processing.
Please send your request with the complete details to[email protected].
This is a request to dispute or clarify specific usages or charges on a bill for a specified billing period.
To request this, please provide:
Company name
Account number
Billing period in question
Contact person
Contact number
M360 registered email address (for M360 only)
Details of the concern
Allow 60 calendar days for processing.
Please send your request with the complete details to [email protected].
Frequently Asked Questions on Account Modification and Service Modification-Related Topics
The change of SIM can be requested for postpaid or prepaid accounts.
To request a change of SIM, you must provide:
Account number (for postpaid)
Mobile number
Contact personContact number for SIM delivery
Reason for changing the SIM
New SIM serial number for activation
Allow 24 hours for processing.
Please send your request with the complete details to[email protected].
After proof of payment is submitted, reconnection may be requested for both system-initiated disconnections (such as non-payment) and customer-initiated disconnections to restore your mobile services.
To request reconnection for system-initiated disconnection, provide:
Account number
Account name/company name
Mobile number or landline number for reconnection
Proof of payment (Ex.: Official receipt, deposit slip, GCash)
To request reconnection for customer-initiated disconnection, provide:
Account number
Mobile or landline number for reconnection
Payment of overdue balances (only if the concerned account is disconnected)
Allow 24 hours for processing.
Please send your request with the complete details to[email protected].
This request is made to activate or deactivate international or national direct dialing services.
To make the request, you must provide:
Account number
Mobile number or landline number for reconnection
This request is made to activate or deactivate international or national direct dialing services.
For this request, you must provide your account number, and mobile number or landline number for reconnection.
Allow 24 hours for processing.
Please send your request with the complete details to[email protected].
This request is made to whitelist or blacklist a device based on its IMEI (International Mobile Equipment Identity).
To make the request, you must provide:
Account number
Mobile number
Handset IMEI to be blacklisted or whitelisted
Reason for blacklisting or whitelisting
Allow 24 hours for processing.
Please send your request with the complete details to [email protected].
This request is made to unlock a mobile phone for a specified account.
To make this request, you must provide:
Account number
Mobile number
Handset brand and model
Handset IMEI
Reason for unlocking
Allow 24 hours for processing.
Please send your request with the complete details to[email protected].
You can make this request to inquire about the status, plan, or contract details of an account.
To make the request, you must provide:
Account number
Mobile number or landline number in question
Details of the concern
This will take 7 calendar days for processing.
Please send your request with the complete details to[email protected].
You can request to change or update the authorized representative, assignee, or signatory for an account.
To request an update of the Authorized Signatory (AS), you must provide:
Signed account information sheet (AIS) form or email request from your company’s authorized signatory
POID and proof of authority
Full name, email, and mobile number of the new authorized signatory
To request an update of the Authorized Representative (AR) or Assignee, you must provide:
Email request from your company’s Authorized Signatory (AS) or Representative (AR)
Full name, email, and mobile number of the new AR/Assignee
This will take 7 calendar days to process.
Please send your request with the complete details to [email protected].
You can request to change the mobile number associated with an account.
To make the request, you must provide:
Account number
Mobile number that should be changed
Reason for the request
This will take 7 calendar days to process.
Please send your request with the complete details to[email protected].
You can request to increase or decrease the spending or credit limit for an account.
To make the request, you must provide:
Account number
Mobile number or landline number in question
Preferred amount for spending or credit limit
Proof of income with higher gross sales if the current credit limit is insufficient (for increase requests)
Reason for the request
This will take 7 calendar days to process.
Please send your request with the complete details to[email protected].
You can make this request if you want to change the plan associated with an account or service.
To make the request, you must provide:
Account number
Mobile number or landline number for the plan change
Preferred new plan
Reason for the request (e.g., upgrade or downgrade)
This will take 7 calendar days to process.
Please send your request with the complete details to[email protected].
You can make this request if you want to transfer the location of a broadband service or core data service.
To make the request, you must provide:
Account number
Landline number for transfer
Complete address of the new location or site
Contact person and number
Preferred installation date and time
This will take 7 calendar days to process.
Please send your request with the complete details to[email protected].
You can make this request to obtain or update an IP address for a broadband service.
To make the request, you must provide:
Account number
Landline number in question
Preferred type and number of IP
Details of the concern
This will take 7 calendar days to process.
Please send your request with the complete details to [email protected].
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